Karl Hodge investigates hosting accounts

摘要

James Morris wrote to us with a gripe about his hosting provider Heart Internet. He called to cancel his reseller account with the company in January, but was told he was too near to his renewal data and would have to settle up for the month first. "We can then proceed to cancel the account for you," Heart's support told him by email. Three months later, he realised Heart were still taking his monthly payment.