People: The Lever for Changing the Business Model at Learning Point Associates

摘要

When an entrenched culture threatened to derail its transition to a new business model, the leaders of Learning Point Associates saw employees as the best lever for change, with new talent management and total rewards strategies as the catalyst for building new competencies and encouraging desired behaviors. New human capital programs, combined with extensive organizational and operational changes—from governance and structure to quality standards and a project management system—helped transform a nonprofit sole provider into a strong competitor with a diversified portfolio of services and clients.