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摘要

What does it take to keep customers happy or at least satisfied enough with your service that they will come back to you next time and maybe even refer their friends? The basic rules are simple: 1. Fix the car right the first time. 2. Treat the customer fairly and with respect. But there are other important steps to take to make sure your customers are satisfied. Think like a consumer. First, to figure out how to keep your customers happy, you have to think like a customer. Though most repair shop owners and employees are not consumers of vehicle repair services, they are consumers of other goods and services. Ask yourself what you consider good quality service. When you purchase something what do you expect from the product and from the company that sold it to you?