DOUBLE YOUR RIDE CONTROL BUSINESS

摘要

Most customers - and many repair shops - don't consider ride control replacement. Even with the average age of vehicles edging toward 12 years, most cars go to the scrapyard with their original shocks and struts. But ride control components do wear out, and service providers are likely leaving money on the table by not actively engaging consumers about the replacement of worn shocks and struts. Those consumers, meanwhile, are potentially experiencing degraded ride comfort, performance, stopping and stability in some driving situations, creating obvious safety concerns. According to Bill Johnston, director of sales, North America Aftermarket at Tenneco, the primary reason ride control components are not replaced is because repair shops aren't inspecting and recommending replacement. "During the course of the customer taking their vehicle in for service, unfortunately no one mentions it," Johnston says. "They too often do not recommend ride control replacement."