Simple or state-of-the-art fleet, safety comes first

摘要

Every facility is focused on achieving the highest levels of safety, but no two facilities face the same challenges. That's why Dave Norton, vice president of corporate quality and customer care at The Raymond Corp., says his company's policy is to listen before offering any suggestions. "That said, a fairly common response is that the customer is looking for better visibility-what operators are doing, fleet utilization and how those factors might impact overall operations," Norton says.