Modern: This year's MHI Annual Industry Report was titled "Innovation Driven Resilience." Tell us how the title came about? Boykin: Flexibility and resilience have always been important, but many companies treated them as "nice to haves." As the recent pandemic made clear, resilience is no longer nice to have. It's a priority. For instance, companies that made investments in digital technologies such as automation prior to Covid-19 were able to recover and thrive. Those who were still operating very manual distribution operations struggled with demand spikes because they couldn't add people, especially in space-constrained environments where social distancing was not possible.
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