Modern: We've just come through the peak holiday season, a time when we're all obsessed with receiving our stuff from e-commerce companies in two days or less. In fact, that's the genesis of on-demand delivery. Give us your take on this new supply chain practice. Harris: On-demand delivery is becoming table stakes for many companies as it connects businesses and people. It's all about surprising and delighting customers, which means that it is focused on building customer loyalty. So many people used to think three-to five-day delivery was good enough even as Amazon moved to two days with Prime. On-demand delivery makes two-days seem too long. On-demand is more in the three- to five-hour window. That may be fine for grocers and local retailers, but for restaurants, even delivery in three to five hours doesn't cut it. You're talking here of a matter of minutes.
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