Patterson Companies is a distributor of dental and animal health supplies serving customers across North America and the United Kingdom. To improve efficiency and accuracy in its 14 fulfillment centers, the company replaced its existing paper-based order picking system with a voice-directed technology. Patterson fills 25,000 orders each day, all of which are shipped on-demand. The company needed a solution that could speed up order fulfillment, reduce errors and shorten training time. The previous paper-based system, where workers typically picked 10 to 12 orders at a time, was prone to errors.
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