"The least amount of handling is the best customer service we can provide," says Jim Clausen. And as facility manager for the United States Postal Service Twin Cities Metro Hub in Minneapolis, he should know. On a typical day, the hub sorts 85,000 pieces of second-class mail and standard bundles (magazines and promotional pieces) and 70,000 pieces of priority mail. Clausen also knows his hub is closer than ever to that top level of customer service. It now relies on an automated package processing system (APPS) to sort all second-class, standard bundles and priority mail there.
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