Councils waste £14m/year keying in data

摘要

Around two million man-hours are being wasted every year through council staff manually keying in data from online services, according to a new survey. The National Digital Report by software company NDL shows that half of local authorities are having to input the data they receive from electronic forms by hand, wasting around £14m a year. The report surveyed 250 local authorities across England, Scotland and Wales and found that the number of council services available online is still lower than those available via contact centres. "There are some authorities, which have embraced innovative digital service creation and delivery and have made real savings, underpinned by the appropriate technology to eliminate manual processes,' said NDL managing director, Declan Grogan.