Most patients treated in NHS emergency and urgent care departments have a good experience, but problems are still being experienced by a sizeable minority, according to a survey. The findings, in a report by the Care Quality Commission and Picker, are based on responses from more than 50,000 people treated in September 2018. A total of 85% of these patients had attended a 'Type 1' major accident and emergency department, with the remaining 15% attending 'Type 3' urgent care centres and minor injuries units. The survey asked people about aspects of their experience from attending to discharge.
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