I've long been an evangelist for social media, and while my tweeting and blogging isn't always as prolific (or newsworthy) as some of my colleagues, I love the way social media opens up new horizons for us to have honest, open and very different conversations with our residents. I'm not alone in this in my home patch of the West Midlands. A white paper recently published by IEWM identifies the region as a hotbed of best practice; our geography and the challenges we face here in the heart of the country has helped us to share innovation effectively and encouraged us to take risks where others have feared to tread.
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