Information Technology and Worker Composition: Determinants of Productivity in the Life Insurance Industry

摘要

This paper investigates the impact of IT invest- ments and worker composition on the produc- tivity of life insurance companies. The majority of previous IT productivity studies follow a tech- nological imperative, hypothesizing a direct relationship between higher IT investments and increased productivity. This paper shifts the focus toward the organizational imperative, which views returns on IT investments as a result of the alignment between technology and other critical management choices.