Remastered, reinvented and reimagined: evolving and merging performance management and measurement paths

摘要

Contemporary - and almost certainly - future modes of performance measurement and management owe much to the contributions of acknowledged masters: Shigeo Shingo, Tomas Bata, W. Edwards Deming, Joseph M. Juran and numerous others. These and other voices have influenced the content, intent and direction of well-known approaches to holistic enterprise performance, as well as performance measurement and management. Counted among these approaches are the foundational principles and models of the Shingo Prize for Operational Excellence, European Quality Award, America's Malcolm Baldrige National Quality Award, the Balanced Scorecard (Kaplan and Norton, 1996), the Performance Prism (Adams and Neely, 2000; Neely et a/., 2001) and other recent developments.