Merchant mariners are the lifeblood of the marine business. Across the board, the maritime industry is faced with the challenge of how to recruit and retain talent to operate vessels. In 2008, the U.S. Department of Transportation Maritime Administration (MarAd) conducted the Maritime Operator Survey Concerning Mariner Availability. The results echoed the concerns of those in the business, including Crowley. From the 164 respondents, MarAd learned that 89% had attempted to hire mariners over the past year, but 71% of them encountered problems in recruitment. Additionally, the survey revealed that 45% had difficulty hiring licensed deck officers and 28% had problems hiring unlicensed deck personnel.
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