The Future Holds Increasedinformation Sharing

摘要

We define collaboration as the next step in the knowledge management narrative, in that the use of collaboration tools, including chat and wikis, is the new way to maximize corporate intellectual property. Manufacturers are starting to set up their own Wikipedia-like sites and also encouraging the use of tools such as instant messaging (IM), SMS, and presence, which in the past were viewed as distractions and discouraged. Now we're starting to see an uptake in the use of these, predicated on the fact that people need to capture expert knowledge as the existing workforce shrinks. A collaborative platform also lends itself to the way the emerging workforce shares information. The release of the U.S. Department of Defense's Techipedia wiki in October 2008 is [evidence] that the most serious organizations are behind this type of technology. The idea that in-field experiences are going to be useful and should be shared in a free-form environment speaks volumes to the seriousness of the toolset being used.