When you pay for a tram, why expect a bus?

摘要

If you pay for anything in life then you expect that product or service to deliver what it promises. A recent rural train journey, booked well in advance, was cancelled due to engineering works on the line (as we only found out later). So instead of a comfortable train with toilets, air conditioning, wi-fl, a buffet service and a journey time of around 45 minutes, myself and a companion were treated to an old bus with none of the above, tatty seats and a new journey time of around an hour and a half. With poor signage and explanation of the reasons why (and abysmal directional advice on where to catch the bus or how long it would take), as a consequence my friend missed his connecting onward train service - like many others.