Reference and Information Services in the 21st Century: An Introduction

摘要

"Dedicated to you: the intrepid and skill-seeking librarian of the twenty-first century" is the eye-catching first page of this revised second edition of a book which first appeared in 2006. Much has changed since then and this work reflects an ever increasing reliance on electronic information sources, whilst neither neglecting print sources nor the need for effective reference interviews to provide clients with exemplary service.