IM and SMS Reference Services for Libraries - The Tech Set 19

摘要

Mobile technologies are becoming increasingly ubiquitous in everyday life - "today's library patrons are communicating via IM and SMS, and forward-thinking libraries are offering to become their regular contacts" (p. vii). As all information managers know, Google does not hold the answer to everything, so "IM and SMS services offer a way to allow patrons to get answers immediately and they establish the library as an integral part of their information-seeking process" (p. vii). In this book, Bielskas and Dreyer use their experience in setting up IM and SMS reference services at Columbia University Libraries to provide other librarians with clear advice and step-by-step instructions on every aspect of the process, from selecting a provider to achieving staff buy-in through culture change, from marketing the new service, to maintaining it, and much more.