Mad Men Meets Reference

摘要

LJ recently asked a public and an academic user experience librarian how to make reference tools and services more visible, usable, and desirable. Here, Amanda Goodman of Darien Library, CT, offers some tips she developed with coworker Sally I jams, Head of Knowledge and Learning Services at Darien, on making databases "move off the shelf." In our June 1 issue, Stephen Francoeur of Baruch College, CUNY, will discuss how usability testing can improve digital reference.