DIGITAL REFERENCE: TRENDS, TECHNIQUES, AND CHANGES

摘要

This ACRL sponsored pre-conference, held at the ALA Midwinter 2002 on January 18, 2002, brought together three people who are influential in the digital reference revolution: Joe Janes (Assistant Professor, The Information School of the University of Washington), David R. Lankes (Information Institute of Syracuse (IIA)), and Steve Coffman (manager of Product Development at Library Systems and Services (LSSI)). Their task was to address trends, techniques and changes in digital reference. The following is a summary of each presentation. Joe Janes gave an overview of the current "State of Digital Reference" (DR). DR is still in the experimental phase although some libraries have been providing DR for five to six years. Janes feels that libraries should move on to phase 2 because we have been experimenting for "too long." Phase 2 is for defining new services.