Leading across language barriers: Managing language-induced emotions in multinational teams

摘要

This study shows which negative emotion language barriers can provoke among multinational team (MNT) members and investigates how MNT leaders can successfully mitigate these detrimental effects. Multilingual teams constitute a leadership context of paramount importance in today's organizations, which prior research has neglected. Our study contributes to the literature on MNT leaders' emotion regulation strategies by investigating the specific challenges they face in this setting. We advance research on leadership in teams by exploring successful leadership strategies geared towards addressing language-induced emotions and by demonstrating the positive outcomes of MNT leaders leveraging their power in this context. Our study contributes to research on language barriers in multinational corporations by introducing the interplay of language-induced emotions and leadership to this area. Furthermore, it contributes to emotion-sensitive organizational studies by specifying previously established emotion management models for multilingual environments. On this basis, we draw conclusions for the development of future MNT leaders. (C) 2015 Elsevier Inc. All rights reserved.