MVNO start-up comments on 'lousy' customer care from big four incumbents

摘要

Brazilian would-be mobile virtual network operator (MVNO) Datora Telecom has lambasted the poor level of service care given by the country's big four network operators and says customer service will be at the core of its business plan when it launches in July. In an interview, Datora Telecom CEO Wilson Otero said that customers of Telefonica-owned Vivo Participacoes, America Movil's Claro, TIM Brasil and Brazilian-owned Oi SA are being 'short-changed' when it comes to customer care. 'Customer service is not their strength,' he said, insisting there was room for improvement.