IM AND SMS REFERENCE SERVICES FOR LIBRARIES

摘要

Having set up an instant messaging (IM) service for my library several years ago, I found IM and SMS Reference Services for Libraries by Amanda Bielskas and Kathleen M. Dreyer to be refreshing. The book reaffirmed the successes that I experienced during this process and offered insights into what went wrong for me as well. As with previous volumes in the Tech Set series, this one is short and concise; it covers the major points in the process of setting up an IM or SMS (short message, or text) service from start to completion, while distilling the major components of management and change implementation strategy to the bare bones.