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Respect for experience and organisational ability to operate in complex and safety critical environments

机译:尊重在复杂和安全关键环境中运行的经验和组织能力

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The role of experience has been shown to be critical for risk management. Yet, few studies have conceptualised and explained the organisational processes that determine how experience informs risk management. We present a case study examining how experience informs the risk-based decisions of employees in a safety critical industry. Data were gathered through 28 semi-structured interviews in a power utility. Experience contributed significantly to risk-based decisions, particularly those involving complex or dynamic risks, across all functional and hierarchical divisions. Further, collective experience between organisational divisions and a widespread respect for experience promoted the sharing of experiential knowledge. This deepened the extent to which experience was incorporated into risk-based decisions and facilitated coordination between operational and strategic risk management. Respect for experience and collective experience are important contributors to organisational ability for adaptive and coordinated behaviour in complex and high risk environments.
机译:经验的作用已被证明对于风险管理至关重要。但是,很少有研究概念化和解释确定经验如何指导风险管理的组织过程。我们提供了一个案例研究,以检查经验如何指导安全关键行业的员工基于风险的决策。数据是通过电力公司中的28个半结构化访谈收集的。经验极大地促进了基于风险的决策,尤其是涉及所有职能和层次划分的复杂或动态风险的决策。此外,组织部门之间的集体经验和对经验的广泛尊重促进了经验知识的共享。这加深了将经验纳入基于风险的决策的程度,并促进了运营和战略风险管理之间的协调。对经验和集体经验的尊重是组织在复杂和高风险环境中适应和协调行为的能力的重要贡献。

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