SECURITY CONSIDERATIONS FOR AN ICT OUTSOURCE PROPOSITION

摘要

The impact of security considerations on managed and outsourced Information and Communications Technology (ICT) is of paramount importance. The focus varies across the service lifecycle, requiring cross-functional working in the customer and provider service teams. This influences service quality, customer service levels and, therefore, has commercial implications for the supplier. Ed Smith examines these issues in the context of the sales cycle, matching requirements and potential solutions, implementation and subsequent operation.