机译:少数民族微生物素质的富有同情心的客户服务
Univ Huddersfield Huddersfield Business Sch Huddersfield HD1 3DH W Yorkshire England;
Univ Huddersfield Huddersfield Business Sch Huddersfield HD1 3DH W Yorkshire England|Dalarna Univ Sch Technol & Business Studies Falun Sweden|Uppsala Univ Dept Business Studies Uppsala Sweden;
Manchester Metropolitan Univ Fac Business & Law Dept People & Performance Manchester Lancs England;
Montpellier Business Sch Montpellier Res Management Montpellier France;
Univ Huddersfield Huddersfield Business Sch Huddersfield HD1 3DH W Yorkshire England;
Customer service; Ethnic minority; Microbusinesses; Resource-based view; Social capital; Survival and sustainability;