In line with many forward-thinking organisations, Severn Trent Water places strategic importance on enabling employees to work as effectively and efficiently as possible through more flexible working practices. The organisation sought to improve collaboration between staff, suppliers and contractors. In 2009 it began the first phase of their strategy to provide staff secure access to the network from any device, from wherever they are. This idea also had to incorporate Severn Water contractors, who are responsible for the design and build of their assets - reservoirs and water causeways - as well as third-party suppliers responsible for processing customer communications.
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