New Network Rail CEO wants to put customers first

摘要

ANDREW Haines joined Network Rail (NR) from Britain's Civil Aviation Authority, where he had been chief executive for nine years, shortly after the May 2018 timetable meltdown which was partly caused by NR's failure to complete electrification northwest of Manchester on time. NR's Great Western Main Line electrification programme is also running late and massively over budget, while punctuality across the network has deteriorated. In addition, NR's new five-year investment programme, Control Period 6 (CP6), started on April 1 following on from CP5 which had run over budget and schedule, leading to some projects being scaled back or postponed (p18).