m-Government Adoption in Saudi Arabia: Challenges and Opportunities

摘要

This study analyzed the challenges and opportunities associated with the implementation of mobile government services in Saudi Arabia. By collecting data through surveys from citizens and employees in Saudi Arabia, this study shows that the high level of mobile penetration in the country offers an opportunity for Saudi Arabian government to offer mobile government services in the country. The results suggest that although a large percentage of population does not have access to mobile technologies, there is still a strong desire among users for the provision of mobile government services. The effective implementation of mobile government services would enhance the technological development in Saudi Arabia. However, there exist certain challenges. Sufficient level of understanding among the Saudi Arabian population about the benefits of mobile government services is lacking. There is lack of the customization of mobile government services and lack of access to mobile technologies would be a challenge.