Getting it done: Critical success factors for project managers in virtual work settings

摘要

What conditions do project managers perceive as the most important to get the work done when working in fully dispersed settings? Rather than focusing on problems that managers experience when working in dispersed settings, our study highlights the conditions that are important for successful task accomplishment. We applied a Means-End-Chain (MEC) method to investigate the links between task accomplishment and relevant conditions that are attributes, benefits and values among a sample of experienced project managers (N=30). Our results show that important conditions for successful project execution in a dispersed setting include rules of communication and its clarity; project management style and goal-setting; and managers' competences and trust in a team. In addition to these internal conditions, project managers also stress the importance of both corporate and technology support. These four conditions are all perceived as vital for task accomplishment in global dispersed projects.