Supply chain assessment tool development in Thailand: an SME perspective

摘要

The purpose of this paper is to present a supply chain performance assessment tool to measure the performance of firm's key supply chain activities under different performance dimensions. Although some assessment tools have been utilised in Thailand, such as the SCOR model, they were discovered as too complicated and too difficult to use, especially when dealing with SMEs. This tool was developed based on an extensive literature review related to logistics and supply chain performance measurement. The nine key internal supply chain activities as proposed by Grant et al. in 2006 constituted the backbone of the assessment framework while performance was measured based on three dimensions; cost, time and reliability. The tool was pilot tested on 25 local SMEs. The results were then compared to existing performance benchmark as well as with a top Thai company in order to see if there were any gaps in the supply chain performance of the trial group.