Procurement planning and organisational conflicts in Kampala capital city authority-Uganda: implications for service delivery using a case of central division

摘要

This paper examines the extent to which the prevalence of organisational conflicts in the Central Division of Kampala Capital City Authority in Uganda is a function of procurement planning variables. The results were obtained from a triangulated case-study design, which used both quantitative and qualitative approaches. The sample size of 186 respondents used in this study comprised the technical staff, councillors, private construction contractors, and service providers within Kampala City. The survey instrument had an overall coefficient of reliability (Cronbach alpha) of 0.883, which was an indicator of high reliability. We analysed the quantitative data using descriptive statistics, principal component factor analysis, correlation and multiple regression statistical techniques; while the qualitative data was analysed using thematic and content analysis. The results obtained confirm our hypothesis that procurement planning is a significant predictor of organisational conflicts in the Central Division of Kampala Capital City Authority. The study recommends policy and managerial improvements in sector planning and needs-identification, as well as the prevailing staff deficiencies that are responsible for the prevailing poor procurement planning practises.