Inpatient satisfaction and usage patterns of personalized smart bedside station system for patient-centered service at a tertiary university hospital

摘要

Objective: Bedside stations, also known as bedside terminals, are in place to enhance the quality and experience of a hospital's healthcare service delivery. The purpose of this study was to identify information needs and overall satisfaction with the personalized patient bedside system, called Smart Bedside Station (SBS) system, embedded in a tertiary general university hospital.