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How consumer involvement influences consumption-elicited emotions and satisfaction

机译:消费者的参与如何影响消费引发的情绪和满足感

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摘要

There is scarce research on the relationship between the level of consumer involvement and consumption-elicited emotions. So, we address the following questions: What is the influence of consumer involvement on consumption-elicited emotions?; Are positive emotions prevailing in highly involved consumers?; and Are negative emotions more dominant in low-involved consumers?. For this purpose, three different levels of consumer involvement have been considered-low (n = 228), medium (n = 493), and high (n = 601). A Manova test was developed to analyze the relationship between consumption emotions and the level of consumer involvement. The results suggest that consumers should surpass an involvement threshold to develop a negative emotional appraisal and provoke negative affect. Similarly, our findings indicate that medium-involved consumers experience higher unpleasant emotions.
机译:对消费者参与和消费引发情绪的关系之间的关系存在稀缺研究。因此,我们解决了以下问题:消费者对消费引发情绪的影响是什么?积极情绪在尤为肤色的消费者中普遍存在?在低涉及的消费者中,负面情绪更加占主导地位吗?为此目的,三种不同水平的消费者参与已被认为是低(n = 228),培养基(n = 493)和高(n = 601)。开发了一个Manova测试,以分析消费情绪与消费者参与程度之间的关系。结果表明,消费者应超越参与阈值,以发展负面情绪评估,并挑起负面影响。同样,我们的调查结果表明,中等涉及的消费者经历了更高的令人不快的情绪。

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