Maintenance quality objectives development methodology and its executive support system

摘要

The growth of strategic management principles and ISO 9000 certifications triggered the organisations to develop objectives. Subsequent researches have established that objectives enabled the organisations to achieve core competencies. On sensing their importance, the field of maintenance engineering has also been orienting towards developing objectives. Yet the research activities reported in this direction is found to be minimum. In order to overcome this situation, this paper has reported a research project in which the relevant literature has been systematically reviewed to evolve a model for developing maintenance quality objectives. On considering the requirement of closer involvement and support of executives while developing maintenance quality objectives, a module of Executive Support System (ESS) has been developed. The practical validation of this module was checked by gathering the feedback received from two maintenance engineering executives.