Editorial

摘要

Service systems have been defined as "dynamic configurations of people, technologies, organizations and shared information that create and deliver value to customers, providers and other stakeholders" [Spohrer et al., (2007), p.72]. Service science aims "to discover the underlying logic of complex service systems and to establish a common language and shared frameworks for service innovation" [IfM and IBM, (2008), p.l]. A service system is an emergent and relevant construct (Mora et al., 2009) which can be operationalised as: universities in higher education sector, hospitals in healthcare sector, mobile companies in telecom sector, banks in financial sector, sport leagues in entertainment sector, among multiple other examples. In all of these service systems, the participation of teams is inherent for knowledge and decision intensive tasks.