Electronic Records Management - An Old Solution to a New Problem: Governments Providing Usable Information to Stakeholders

摘要

The rapid development of technology and interactive nature of Government 2.0 (Gov 2.0) is generating large data sets for Government, resulting in a struggle to control, manage, and extract the right information. Therefore, research into these large data sets (termed Big Data) has become necessary. Governments are now spending significant finances on storing and processing vast amounts of information because of the huge proliferation and complexity of Big Data and a lack of effective, records management. On the other hand, there is a method called Electronic Records Management (ERM), for controlling and governing the important data of an organisation. This paper investigates the challenges identified from reviewing the literature for Gov 2.0, Big Data, and ERM in order to develop a better understanding of the application of ERM to Big Data to extract useable information in the context of Gov 2. ft. The paper suggests that a key building block in providing useable information to stakeholders could potentially be ERM with its well established governance policies. A framework is constructed to illustrate how ERM can play a role in the context of Gov 2.0 Future research is necessary to address the specific constraints and expectations placed on governments in terms of data retention and use.