Collaborative Knowledge Management System for Eco-Tourism Sector: A Technical Perspective

摘要

The role of knowledge management (KM) is significant for acquiring greatest value from knowledge available in an organization. KM roles and other aspects of it could be viewed as a platform to deposit and re-use for the best practice of knowledge among the team members for example in the eco-tourism sector. In this paper, we will discuss the technological and infrastructure requirement aspects of KM and also the other aspects that are related to its environment, equally important in the eco-tourism sector. We will start by discussing the technological aspects of KM as a system which is from the early stage of setting up its initiatives until the end of it as well as how to develop and maintain KM system Eco-tourism is travel to natural habitats to create an understanding of the cultural and natural history pertaining to the environment, emphasizing care not to alter the integrity of the ecosystem, while producing economic benefits that encourage the preservation of the inherent resources of the environment (Alavi and Leidner, 1999). There have been many attempts to define eco-tourism, but at the World Tourism Organisation we feel that many such efforts may be unnecessary and useless, since there are many varieties of nature-related tourism that can legitimately be called eco-tourism. If a strict definition is given, then many practitioners, both on the supply and demand side, may feel that their own form of eco-tourism has been left outside the official definition.rnTherefore, we will accept that eco-tourism is tourism practised in relatively undisturbed natural areas, for the main purposes of admiring and learning more about them; intrinsic to this definition is the need for eco-tourism to produce a minimal impact on the area visited. Also a useful definition is by the European Federation of (KMS) in a collaborative environment. Emphasis will also be given to the activities that may concern at each stage in the KM life cycle including the critical success factor (CSF), to ensure KMS initiatives will be delivered the competitive advantage to this sector for the business purposes.