Communicating with shareholders in the post-financial crisis period: A global perspective

摘要

Purpose - The purpose of this paper is to investigate textual issues and communication patterns of CEOs/chairmen/presidents' letters to shareholders in the post-2008 financial crisis period. By taking a global perspective, the work specifically explores how 307 banks from 15 countries communicated the issues of financial crisis with shareholders, customers and other stakeholders in their letters to shareholders published in the banks' annual reports. Design/methodology/approach - By using content analysis and qualitative research, the work specifically analyzes 307 letters to shareholders that constitute 1,028 pages. Findings - Results of the work suggest that textual features and communication patterns of letters to shareholders remain distinct regarding corporate messages that banks delivered to their shareholders. There was little resemblance between financial institutions regarding their communicative patterns. This could be the result of cultural issues, diverse business environments, regulatory standards, discursive information and hidden business practices. Research limitations/implications - Within our limited data (307 banks), the significance of this paper lies in its timeliness and relevance to the post-2008 financial crisis period and its worldwide business disruptions. Practical implications - Practitioners need to use the results of this research and should be familiar with the main causes of the crisis that remain controversial and complex. Social implications - Global markets and society as a whole were impacted by the severity and longevity of this crisis because of losses, socioeconomic disruptions and business bankruptcies. Originality/value - Original value of this work falls within the domains of global financial markets and multinational banks.