Modelling and improvement of non-standard queuing systems: a gas station case study

摘要

This research has modelled a queuing system with no standard states. In order to analyse these systems, some parameters such as the mean of waiting time and the length of queue are computed. These situations usually occur when there is delay in the service, for example, in the gas queuing system that cars are unable to leave after receiving the required services due to the presence of other cars in front of them. These kinds of non-standard queuing systems are usually applied to the assembly and production lines. In this paper, a queuing model for the special non-standard state queuing system is developed to be used in gas stations. The proposed model is implemented in fuel stations in Iran and the results are compared with the existing non-standard situations.