Liebherr has announced that the company has developed a remote service tool to work alongside crawler cranes, deep foundation equipment and maritime cranes. The new tool, aptly named Remote Service, is designed to improve assistance through visual information, leading to faster and easier troubleshooting. As part of an extended test phase, all customers will have free access to the new app throughout 2020. Audio and video calls, a chat function, screen sharing, image and document exchange, as well as whiteboarding functions are some of the features that have been integrated in the tool. These enable real-time customer support. Liebherr reports that over the last year the tool has been tested in remote locations and challenging situations. The current pandemic has proven how indispensable the Remote Service tool can be. In April this year, Liebherr customer Adani Murmugao Port Terminal Pvt. Ltd. required immediate assistance for one of their Liebherr machines; however attendance on site was not permissible. Using Remote Service, the Liebherr engineers instructed the Adani staff how to remove the defect pump, inspected the condition of the gearbox remotely, and then guided the site staff through the installation of the new pump. Due to Covid-19 Liebherr has accelerated the market launch of Remote Service in terms of an extended test phase. This means all Liebherr customers can use the Remote Service app free of charge until the end of 2020.
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