Pilatus Earns Top Customer Service Award for 14th Consecutive Year

摘要

For the 14th year in a row, readers of Professional Pilot magazine voted Pilatus Customer Service as the best in the industry. The annual survey goes out to nearly 9,000 operators of turbine aircraft around the world, and is a benchmark for how well Original Equipment Manufacturers (OEMs) support their customers. Owners and operators of both jet and turboprop aircraft are asked to score their OEM service on a scale of 0 to 10 in the categories of response time, spares availability, cost of parts, speed in Aircraft On Ground (AOG) service, technical manuals, technical representatives, and overall service satisfaction. Pilatus' overall score of 8.32 in 2015 bested its own #1 ranking score in 2014.