It's been almost a year since I looked at outsourcing, either on shore or off, and, as you might have guessed, things have changed. I spoke with Arkadiy Dobkin, CEO of Epam, an outsourced software services provider headquartered in New Jersey with development centers in Belarus, Hungary, and Russia. From Dobkin's perspective, the single biggest change is in customer expectations. A year ago, customers were primarily looking to cut costs. But Dobkin says that as customers have come to respect the quality of the work of developers in Eastern Europe and India, they have begun to outsource highly complex, mission-critical projects. Epam is building a complex portal for a major insurance company and a travel portal for online travel service.
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