Consumer adoption of RFID-enabled services. Applying an extended UTAUT model

摘要

In this article, an extended version of the unified theory of acceptance and use of technology (UTAUT) is applied to explore the significance of various antecedents of acceptance of eight versions of a radio frequency identification (RFID) enabled service. The results show significant influences from performance expectancy, effort expectancy and technology anxiety on attitude to use RFID-enabled services, while facilitating conditions and attitude to use both have significant influences on intention to use the services. Looking into potential moderating influences, gender moderates most of the relationships in the model while age and experience with identification technology do not seem to be relevant moderators. Exploring the potential moderating influence of context experience, experience of the service context is found to moderate some of the relationships in the model. Managerial implications point to the importance of developing useful and user-friendly services and of communicating the user friendliness to potential customers to avoid the potential negative influence of technology anxiety. Service development and market communication should be sensitive to gender and context experience.