Trust calibration of automated security IT artifacts: A multi-domain study of phishing-website detection tools

摘要

Phishing websites become a critical cybersecurity threat affecting individuals and organizations. Phishingwebsite detection tools are designed to protect users against such sites. Nevertheless, detection tools face serious user trust and suboptimal performance issues which require trust calibration to align trust with the tool's capabilities. We employ the theoretical framework of automation trust and reliance as a kernel theory to develop the trust calibration model for phishing-website detection tools. We test the model using a controlled lab experiment. The results of our analysis show that users' trust in detection tools can be calibrated by trust calibrators. Moreover, users' calibrated trust has significant consequences, including users' tool reliance, use, and performance against phishing websites.