Task support of electronic patient care report (ePCR) systems in emergency medical services: An elaboration likelihood model lens

摘要

This paper aims to investigate the antecedents of task support in the context of electronic patient care report (ePCR) in the emergency medical service (EMS). Although electronic health record has generated significant interest, the area of EMS has been largely overlooked in the literature. This study examines characteristics related to the ePCR system-information quality, security protection, and normative cues-and their impact on EMS task support, through the lens of the elaboration likelihood model. We further propose a moderating role of absorptive capacity and top management belief as elaboration likelihoods. Several theoretical contributions and managerial implications are discussed.