"Relentless" is a word that Mark Good-man uses frequently when he talks about Carrier's Charlotte, N.C., Chiller Operations. The high-energy plant manager applies the adjective to the facility's quest to achieve "world-class quality," safety excellence and other operational objectives, but his intensity goes up several notches when the topic is the plant's "relentless war on cost." "We have a bit of a chip on our shoulder, because the operation was unprofitable and had so many issues for so long," Goodman says. "We're just relentless about putting that in the past and about driving value for our customers, creating a safe working environment and taking cost out."
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