Two years ago Action Automation and Controls, Inc., of North Attleboro, Mass., was facing a perplexing problem. In the midst of a 33 percent sales growth spurt, phone calls from customers were at an all-time high, and , the company's six-person inside sales team was struggling to handle them all. It didn't take long for Action Automation's management team to start getting phone calls from its outside sales force, asking why their accounts were having such a hard time reaching inside sales team members via telephone.
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机译：两年前，马萨诸塞州北阿特尔伯勒的Action Automation and Controls，Inc.面临着一个令人困惑的问题。在33％的销售增长突飞猛进的情况下，来自客户的电话数量达到了历史最高水平，该公司由六人组成的内部销售团队正竭尽全力解决所有这些问题。很快，Action Automation的管理团队就开始从外部销售人员那里接到电话，询问他们的帐户为何很难通过电话联系内部销售团队成员。
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