Create old-fashioned service in a new way

摘要

How can distributors add value by offering more than the customer expects in service, quality and information? New technology may hold the key to unlocking part of this old problem. Technology offers the opportunity for a new strategy, and distributors can follow Boeing Co., which may be leading the way.If distributors are now invested in a lot of technology, including the Internet, they can use it to mine for new services and customer relationship benefits.